1. Cancellations
Cancellations must be requested at least 24 hours in advance to avoid charges.
2. Rescheduling
You can reschedule your appointment at no cost with 24 hours notice. Last-minute changes are subject to availability.
3. No-show
If the team arrives at the property and cannot enter, a visit fee may apply.
4. Changes by Grenbee
In exceptional cases, Grenbee may need to reschedule your appointment. We will contact you right away to coordinate a new date.